First-Level and
FrontDesk
The first contact with your company determines the customer experience and is more critical than ever. The quality directly affects how your company is perceived by your customers and partners. Equipping your customer service representatives with the tools they need for success always takes top priority. And how? With ROGER365, you integrate your entire communication into Microsoft Teams, making it the central communication client in your company.
Your entire Communication in Microsoft Teams
ROGER365 Social Messaging supports first-level support staff through the seamless integration of Microsoft Teams with external messaging systems to centralize and homogenize your entire communication. Whether it's a web-based chatbot, a mobile text message, WhatsApp, or through social media like Twitter and Facebook, all interactions are qualified, logged, and managed through the familiar Microsoft Teams interface.
Efficiency
ROGER365 Social Messaging also communicates with your CRM system to access customer data, such as purchase history, and make this information immediately available in Microsoft Teams. Chatbots powered by the latest artificial intelligence technology can be used to support your customer service department 24/7, trigger workflows, or perform repeatable tasks (Robotic Process Automation, RPA).
Quick Implementation and Easy Management
Seamless integration eliminates the need for additional software installation and maintenance. Users continue to use the familiar Microsoft Teams client. By integrating into Microsoft Office 365's user and security management, administrative efforts are drastically reduced, allowing your users to get to work quickly.
Extend and Customize
With Microsoft Power Platform integration and the available platform APIs, your business can integrate all business operations and processes. This simplifies the IT landscape and ensures that no information is lost. Are you looking for a solution that is more than just integrating your communication channels? Then you should take a look at our Contact Center!
