Chili Digital Blog - Smart customer solutions

Rethinking business intelligence: How to prepare your team for data

Written by Muriel Hochstrasser | Jun 16, 2025 11:11:25 AM

Today, every department needs to be able to work with data – from marketing and sales to customer service and operations.

Discover how ChiliDataWarehouse® makes your HubSpot data accessible and actionable across your entire organization.

 

Why BI Can’t Be Locked Away in IT

Campaign performance, budget planning, customer targeting – it all depends on data. If that data is processed only by IT teams, valuable time and potential are lost. In today’s fast-paced environments:

  • Teams must be empowered to work with data autonomously

  • Decisions need to be made in real time

  • Insights must happen where the work is done

Organizations should proactively build data literacy and infrastructure into all departments – not just IT. Business users need the tools and access to explore, analyze, and act on insights independently.

 

The Challenge: Access & Structure

Most businesses have data – but that doesn’t mean it’s usable. Key tools don’t always connect. And even when integrations exist, data often lacks a standardized structure, making it difficult to analyze. The result? Many teams still rely on manual exports, scattered Excel sheets, or static dashboards that quickly become outdated.

BI Tools as a Bridge to a Data-Driven Culture

Modern BI platforms like Power BI, Looker Studio, or Tableau enable teams to visualize data in a clear, actionable way. Once data is stored in a structured, centralized format – for example, in a SQL database – it becomes possible for teams to build their own dashboards, generate real-time reports, and make smarter decisions without waiting on IT.

This creates not only transparency, but also confidence in operations.

 

A Marketing Use Case

Instead of waiting for a monthly report, marketing teams can build a real-time dashboard that shows their entire funnel: website traffic, lead volume, conversion rates, and ROI by channel – all updated daily.

The key? Having clean, connected data that can be combined and analyzed flexibly. That’s when insights become actionable.

Conclusion

Business Intelligence isn’t just for IT anymore – it’s a company-wide priority. Teams need access to tools and the confidence to use them. When marketing, sales, and operations work with data independently, it creates speed, clarity, and agility.